Last updated: 09/03/2026

This Returns and Refund Policy applies to all purchases made from Sleek Brows Ltd through www.everlastingbrows.com

By placing an order with Sleek Brows Ltd, you agree to the terms outlined in this policy.

1. Returns Eligibility

Customers may request a return within 14 days of receiving their order in accordance with applicable consumer protection laws.

To be eligible for a return, items must:

* be unused

* be in their original packaging

* be in resellable condition

* include all original components and accessories

Products that have been opened, used, or altered may not be eligible for return unless they are defective.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they are defective.

These include but are not limited to:

* opened beauty products

* adhesives or liquid products

* pigments or cosmetic formulations

* products with broken hygiene seals

* tools that have been used

* training materials or digital products

* downloadable educational content

This policy ensures product safety and complies with hygiene standards within the beauty industry.

3. Return Authorisation

Before returning any item, customers must contact Sleek Brows Ltd to request return authorisation.

Please provide:

* your order number

* the reason for the return

* photographs if the product is damaged or defective

Returns sent without prior approval may not be accepted.

4. Return Shipping

Unless the item is faulty or incorrect, customers are responsible for the cost of return shipping.

Customers are advised to use a tracked shipping service when returning items.

Sleek Brows Ltd cannot be responsible for returned items that are lost or damaged during transit.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact Sleek Brows Ltd within 48 hours of delivery.

Please provide:

* your order number

* photographs of the product

* photographs of the packaging

Once verified, we may offer a replacement, refund, or store credit depending on the circumstances.

6. Refund Processing

Once a returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method used at checkout.

Refunds are generally processed within 5 to 10 business days depending on the payment provider.

Shipping charges are non-refundable unless the return is due to an error by Sleek Brows Ltd.

7. Incorrect Address or Uncollected Parcels

If an order is returned to Sleek Brows Ltd due to:

* an incorrect delivery address provided by the customer

* failure to collect the parcel from the courier

* refusal of delivery

the customer may be responsible for additional shipping costs required to resend the order.

8. International Shipping and Customs

Sleek Brows Ltd operates multiple fulfilment locations to provide faster delivery to customers worldwide.

Orders may be dispatched from one of the following fulfilment locations depending on the delivery destination and product availability:

* United States fulfilment centres for orders delivered within the United States

* United Kingdom fulfilment centres for orders delivered within the United Kingdom

* European Union fulfilment centres for orders delivered within the European Union

Orders shipped within the same region (for example US to US, UK to UK, or EU to EU) are normally delivered without customs duties or import taxes.

Orders shipped to countries outside these regions may be subject to customs duties, import taxes, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

If a shipment is refused due to unpaid customs duties or import taxes and is returned to Sleek Brows Ltd, any shipping costs, return shipping costs, or related fees incurred may be deducted from the refund.

Customers are responsible for ensuring that products purchased comply with the laws and import regulations of their country.

9. Refusal of Returns

Sleek Brows Ltd reserves the right to refuse a return or refund if the returned item does not meet the eligibility criteria outlined in this policy.

We also reserve the right to refuse returns where we reasonably believe the returns policy is being misused.

10. Contact Information

For return requests or refund enquiries, please contact:

Sleek Brows Ltd

760 Finchley Road

London NW11 7TH

United Kingdom

Email: [email protected]